Privacy Policy for Precision Contingent Freight Dispatchers LLC
This Privacy Policy describes how Precision Contingent Freight Dispatchers LLC collects, uses, and shares your personal information when you use our services, including our website and dispatching services. We are committed to protecting your privacy and ensuring the security of your personal information.
How we collect your personal information:
We collect your personal information through various methods, including:
- Website forms: When you fill out forms on our website, such as contact forms, registration forms, or quote request forms.
- Phone calls: When you call us to request services, provide information, or inquire about our services.
- Email correspondence: When you email us with inquiries, requests, or feedback.
- Offline interactions: When you interact with our staff in person, such as at our office or during a pickup or delivery.
- Automatic Information Collection: We may automatically collect certain information about your device and usage of our website or app, such as your IP address, browser type, operating system, referring website, pages viewed, and timestamps. This information helps us analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We may use technologies like cookies, web beacons, and similar tracking technologies to collect this information.
What personal information we collect:
We may collect the following types of personal information:
- Contact information: Name, email address, phone number, postal address.
- Business information: Company name, business address, MC number, DOT number, insurance information.
- Dispatch information: Pickup and delivery locations, dates and times, freight details (type, weight, dimensions), recipient information and special handling instructions.
- Driver information: Name, phone number, driver’s license number, vehicle information.
- Payment information: Billing address, payment card details (processed securely by our payment processor), transaction history.
- Account information: Username, password, security questions.
- Device information: IP address, browser type, operating system, device identifiers.
- Location information: We may collect location data when you use our mobile app to facilitate dispatching services and track deliveries. We will only collect this information with your permission.
- Communication history: Records your communications with us, including phone calls, emails, and chat logs.
How we use your personal information:
We use your personal information for the following purposes:
- Providing services: To process your service requests, dispatch drivers, track deliveries, provide load planning and optimization, manage paperwork, and provide customer support.
- Improving user experience: To personalize your experience on our website and app, optimize our services, and develop new features.
- Communication: To contact you regarding your service requests, provide updates, send invoices, and respond to your inquiries.
- Marketing communications (with your consent): To send you promotional emails or newsletters about our services. You can opt out of these communications at any time.
- Legal compliance: To comply with applicable laws and regulations, including FMCSA regulations.
- Internal operations: To analyze data, conduct research, and improve our business operations.
How, why, and what personal information do we share with third parties:
We may share your personal information with the following third parties:
- Service providers: We may share information with third-party service providers who assist us with payment processing, data storage, load boards, TMS systems, customer support, and other services. We ensure these providers are contractually obligated to protect your information.
- Carriers: We share necessary dispatch information with carriers to facilitate pickups and deliveries.
- Shippers and Consignees: We share contact information and shipment details with shippers and consignees as needed for delivery coordination.
- Factoring companies (if applicable): If you use a factoring company, we may share information with them as needed for billing and payment purposes.
- Legal authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
SMS consent and Phone number will never be shared or sold to any third party or affiliates for marketing purposes.
Data Security:
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, access controls, secure servers, and compliance with industry best practices. However, no data transmission over the Internet or electronic storage method is 100% secured.
You have the right to access, correct, or delete your personal information. You can also object to the processing of your personal information or request that we restrict the processing of your information. To exercise these rights, please EMAIL us at info@precisiondispatchllcc.com or Call us at (404) 905-7882.
Changes to this Privacy Policy:
We may update this Privacy Policy from time to time. We will post any changes on our website or app and notify you as required by law.
If you have any questions about this Privacy Policy, please contact us at:
Precision Contingent Freight Dispatchers LLC
850 DOGWOOD RD B200 suite 2363 LAWRENCEVILLE GA 30044.
(404) 905-7882
info@precisiondispatchllcc.com